Frequently asked questions

18–23 days in total: about 15–18 days to make your piece and 3–5 days in transit. Custom and large orders can take longer; we confirm the date by email. See our Shipping Policy.

Each piece is made to order. We select and match the boards, cut and fit the joints, then apply several coats of finish that need time to cure. That is the difference between solid-wood furniture and flat-pack.

Yes. Standard shipping is free on every order with no minimum. We ship with trusted parcel and freight partners chosen for the size of your order.

Yes, in most US metro areas, as a paid service. Choose it on the product page and we email you a quote after you order. You pay for it separately, and only if you accept. Where possible, legs or tops are packed separately, so most pieces are simple to set up yourself.

You get a tracking number by email when your piece ships. Enter it on our Track your order page, or send us your order number for an update while it is still in the workshop.

Yes, to the destinations listed at checkout. International prices include import duties and customs fees, so there is nothing extra to pay on delivery.

You pay when you place the order. Checkout is encrypted and run by Shopify; we never see your full card number. Accepted methods are on our Payment Methods page.

Yes, free of charge within 6 hours of ordering. After that production may have started; ask us and we will do what we can. Details on Modify or Cancel Order.

Because every piece is made to order, we do not accept change-of-mind returns. If you are unsure about size or finish, ask us before you order and we will send photos and measurements.

Email us within 30 days of delivery with your order number and photos of the piece and packaging. We repair, replace or refund, and we pay any return shipping. See Returns & Refunds.

Yes, on most designs. Use the Custom size tile on the product page or our contact form with the measurements you need. We reply with a drawing, price and lead time; there is no charge to ask.

Often, yes. Choose the Custom color tile on the product page and upload a photo of the colour you want. We make a sample board and send you a photo before we finish your piece.

Solid hardwood throughout, never veneer over particle board. Grain and colour vary from board to board, so your piece will be close to the photos but never identical. That is the nature of real wood.

Dust with a soft cloth, use coasters and keep it away from heaters and strong sun. Our Care Guide covers everything, including re-oiling.

A one-year limited warranty from delivery against defects in materials and workmanship. See our Warranty Policy.

Of course. Email us or use the contact form with a photo of your room and the measurements. We reply within one business day with advice on size, finish and layout, and we work with interior designers and trade clients too.

A small team of woodworkers. The same craftsperson follows your piece from board selection to final finish.