Privacy Policy

Information you give us: your name, email, phone number, shipping and billing addresses, order details, messages you send us, photos you upload for custom requests, and your newsletter preferences.

Payment information: handled directly by Shopify and our payment providers. We do not see or store full card numbers.

Information collected automatically: device and browser type, IP address, pages viewed and how you reached our site, through cookies and similar technologies.

To process and deliver your order, make custom pieces, send order and shipping updates, and answer your questions.

To prevent fraud, keep the site secure and meet our legal and tax obligations.

To improve our website and products, and, if you agree, to send you our newsletter and offers. You can unsubscribe at any time from the link in every email.

We share information only with service providers that help us run the store, such as Shopify (our store platform), payment processors, shipping and freight carriers, email and customer service tools, and analytics providers. They may use it only to provide their service to us.

We may also disclose information if the law requires it, or to protect our rights. We do not sell your personal information.

We use cookies to keep your cart, remember preferences, understand how the site is used and, if you allow it, show relevant ads. You can control cookies in your browser settings and in our cookie banner where shown.

We keep order records for as long as needed for accounting, tax and warranty purposes, and other information only for as long as we need it for the reasons above.

Depending on where you live, including California and other US states, you may have the right to know what we hold about you, to access, correct or delete it, to opt out of targeted advertising, and to not be treated differently for using these rights.

To make a request, email support@lushzlumbera.com. We may need to confirm your identity before we act on it.

Our site is not intended for children under 13, and we do not knowingly collect their personal information.

We use reasonable safeguards to protect your information, though no online service can be completely secure. Our service providers may store information outside your state or country.

We may update this policy from time to time. The date at the top shows when it last changed.