Shipping Policy

We ship to addresses in the United States and to the international destinations you can select at checkout.

We cannot deliver to P.O. boxes, APO/FPO/DPO military addresses or freight forwarders. Please use a street address where someone can receive a large parcel.

Standard shipping is free on all orders, with no minimum spend.

Assembly at home is an optional paid service in most US metro areas. Tick it on the product page and we email you a quote after you order; you pay for it separately, and only if you accept. Nothing is added to your order without your approval.

Your piece goes into production once payment is confirmed and any custom size or finish details are agreed. Making takes about 15–18 days.

Orders placed after 5:00 PM Central Time, on a weekend or on a US public holiday start on the next business day. Custom, oversized or multi-piece orders can take longer; we tell you the expected date before production starts.

After a piece leaves the workshop, delivery usually takes 3–5 days. Remote areas and some international destinations can take longer.

All dates are estimates, not guarantees. Weather, carrier delays, customs and peak seasons can move them.

We work with trusted parcel and freight partners such as DHL, UPS and FedEx, chosen by the size, weight and destination of your order. We cannot promise a specific carrier.

You receive an order confirmation right after checkout and a shipping email with your tracking number as soon as the piece ships. Tracking can take up to 48 hours to show the first scan. You can also follow your order on our Track your order page.

Please check your address, apartment number and phone number at checkout. If you need to change the address, contact us as soon as possible: address changes are free until your piece ships. See Modify or cancel an order.

Measure doorways, stairs, lifts and hallways before you order. The carrier delivers to your door or the ground-floor entrance unless you have agreed assembly at home with us. Large freight deliveries may need an appointment; the carrier will call or email to book it.

Please open and check your delivery as soon as it arrives, ideally while the driver is still there. If the box or crate is visibly damaged, write that on the delivery receipt before you sign, and photograph the packaging.

Keep all packaging until you are happy with the piece. It is needed if a return or carrier claim is required.

Report any damage, defect or wrong item within 30 days of delivery by emailing support@lushzlumbera.com with your order number and photos of the piece, the packaging and the shipping label. We will repair, replace or refund under our Returns & Refunds policy.

If tracking has not moved for 7 business days, or shows delivered but nothing arrived, contact us and we will open a trace with the carrier. If a parcel is confirmed lost, we remake and ship it or refund it in full.

If a delivery is refused without a valid damage reason, or returned because the address was wrong or nobody could receive it after repeated attempts, the return freight and any redelivery cost may be deducted from the refund.

For international destinations offered at checkout, we ship delivered duty paid: import duties, customs taxes and clearance fees are included, so there is nothing extra to pay on delivery.

Customs inspections can add a few days to transit. Please make sure the phone number on your order is correct so the carrier can reach you.

We may update this policy from time to time. The version shown here when you place your order applies to that order.